Here is a summary of the apartment block building insurance policy (and claim information), courtesy of Queens Cross Factoring:
BLOCK BUILDINGS INSURANCE A GUIDE TO YOUR POLICY
|How do I make a claim on the buildings insurance policy?
|If you need to make a claim in relation to a common problem, ie if it affects more than one property, we will coordinate and assist on behalf of you and your neighbours in gathering together contractors’ quotes and liaising with the insurance broker.
Please contact us for more details at:
Queens Cross Factoring Ltd
Tel: 0141 561 1105
If the claim is in relation to an individual private property we are happy to assist or alternatively the matter can be dealt with by the insurance brokers directly
Contact Claims Manager Lisa Cubberley
Tel: 01245 341218
The insurance company require two contractors’ quotes and photos of problem to process the claim.
|Who provides the insurance cover:
|Aviva Insurance Limited
|What is the policy number?
|What does the block buildings insurance cover?
|The cover in place is for the building itself, fixtures and fittings, interior decoration, contents of common parts, telecommunications aerials, aerial fittings and masts, fixed signs, satellite dishes, walls, patios, terraces, gates, fences, hedges, yards, canopies, hoardings, paths, drives, car parks, roads, pavements, outbuildings, garages, greenhouses, outbuildings, drains, underground pipes, gas and water mains, cables and wires, piping, ducting, electrical installations, meters, external lighting, fixed floor coverings
Baths, bath panels, wash basins, pedestal sinks, splashbacks, shower trays and other sanitary ware
Bollards, barriers, lampposts and street furniture
|What kind of damage is covered?
|Damage as a result of fire, lightning, explosion, aircraft and other aerial devices or articles dropped from them, earthquake, malicious persons, storm or flood, escape of water from any apparatus or pipe, falling trees, impact, escape of fuel from any fixed oil heating installation
Accidental loss or destruction of or damage to the Property Insured
It has to be a one –off identifiable cause.
|Does an excess apply?
|An excess of £100 applies to every claim, however if the damage is in relation to a common insurable problem, then this will be split over all relevant flats
A excess of £1000 is due in respect of subsidence claims
|What are the main exceptions to the policy?
|The main exceptions are:
· Damage caused by an existing or latent defect
· Gradual deterioration or wear and tear
· Frost or change in water table level
· Damage caused by pests eg rats, mice, insects
· Mould or fungus eg dry or wet rot
· Damage while the property is unoccupied for long periods of time without prior advising the insurance company
|Are there any further restrictions?
|Damage to gates and fences by storm or flood is limited to indemnity and 10% of the replacement cost will be deducted from each claim for each year of age of the damaged items.|
|What happens if the property is completely destroyed?
|The policy would pay for the building to be rebuilt and for residents to be rehoused in alternative accommodation while the work is being carried out.|
|What happens if the cause of the problem is not visible?
|The policy will pay out reasonable costs and expenses in locating the actual source of the problem.|
|How often is the policy reviewed?
|The policy is reviewed on an annual basis.|
|I am not happy with the way my insurance claim has been handled. How to I complain?
|Please contact Queens Cross Factoring or AJ Gallagher who will assist. The matter can referred to the Insurance Ombudsman.|